State Farm® Insurance Agent Jesse Johnson

"I have been a paying State Farm customer, and I am extremely disappointed with how I feel State Farm handled and failed to protect me during a disputed homeowners/liability claim.
In my experience, I paid State Farm to protect me as their insured, but I did not feel protected. A claim was made against my homeowners policy involving my dog, and I disputed the allegations from the beginning. I provided information and documentation supporting my position, including concerns about the facts, the claimed injuries, and whether the damages being claimed were actually caused by the incident.
Despite this, I felt State Farm treated the matter like something to pay or process instead of fully protecting me, my record, my policy, and my future insurability. I am very concerned that insurance companies can pay disputed claims because it is cheaper for them, while the insured person is left dealing with the consequences, including possible premium increases, claims history issues, and personal stress.
The potentially dangerous dog designation connected to this incident was later removed after review by the White Bear Lake Police Department, which makes me even more concerned about how this claim was handled.
I expected my insurance company to stand behind me, investigate carefully, communicate clearly, and protect me as the person who pays for the policy. Instead, I felt unsupported and exposed.
I would not recommend State Farm based on my experience. Thank you for responding. However, your response does not address the main concerns raised in my review.

I understand that corporate claims adjusters make claim decisions. My concern is that, as a State Farm customer, I have repeatedly asked for clear answers about how this disputed claim was handled, what information was reported about me, whether the claim or payment was reported to LexisNexis/CLUE or another consumer reporting database, and what effect this could have on my insurance record and future premiums.

I also do not think it is fair to characterize this simply as an outcome that “did not align with my expectations.” My concerns involve transparency, documentation, and the handling of a disputed liability allegation. Those are significantly different issues.

If the local agency cannot answer these questions because they are handled by corporate claims, then I would appreciate the agency helping me obtain clear written answers from the appropriate State Farm department rather than simply asking me to call the office again.

I have already spent a great deal of time trying to get straightforward answers. At this point, I am asking State Farm to provide those answers in writing.

My review remains one star because the issue is not merely that I disliked the outcome. It is that I still do not believe I have received adequate transparency about how the claim was handled, what was reported, or what consequences it may have for me as the policyholder."

"Brad from State Farm has been key in helping setup and learn exactly what's needed for my life. From car insurance to renters & helping with a tow claim. Always just a text away. Great customer service, always kind & friendly with complete follow through."

"The agent I spoke with was extremely helpful in helping me navigate my first independent insurace purchase, they even took the time to work around my odd night-shift hours when we scheduled to call back after she compared all the potential quotes and rates we were collaboratively looking at. They were also extremely friendly and personable! I personally get pretty anxious speaking over the phone ESPECALLY with professionals, but talking with them felt very natural and pleasent! 10/10, would and will call again (when I have more questions of course)"

"awsome"

"We are relatively new customers with State Farm. Getting started with them was an easy process, and the pricing was very good. Our agent, Brad is very easy to work with. We feel secure in knowing that we have State Farm in our corner."

"Amazing customer service!"

"I’ve been having a great experience with them so far. They gave me a much cheaper rate compared to my old insurance. And switching was quick and simple."

"Brad has been fantastic to work with! He’s professional, friendly, responsive, and always takes the time to make sure everything is taken care of. I highly recommend Brad for all your insurance needs!"

"I had spoke with Brad about my options for insurance as I’ve been shopping around for awhile now, no one that I’ve spoken to has made me feel better about making a decision than Brad, knowledgeable, not pushy, and a good listener. Highly recommend this branch and Brad if you’re looking for insurance. Thanks Brad!"

"Have had no issues, and haven’t been able to beat the price! Would definitely recommend."

"I honestly can’t say enough good things about Bradley Radtke at State Farm! Anytime I have a question or need help with something, I’m able to get ahold of him right away, which is so important to me. He is always incredibly helpful, kind, patient, and quick to get my questions answered. I never feel like I’m being rushed or like I’m just another customer.

It’s hard to find this level of customer service anymore, and I really appreciate knowing I have someone reliable that I can actually reach when I need help. Bradley has made dealing with insurance so much easier and less stressful. I would absolutely recommend him to anyone looking for an insurance agent who genuinely takes care of his customers!"

"Brad was exceptional to work with on helping me with my insurance needs! Highly recommend."

"Incredibly helpful, prompt responses , and HALF of the cost of my previous insurance."

"Very helpful in all my options for car insurance. Aurelia Putman did a fantastic job getting everything set and ready. Will recommend to people."

"The service was great and half the cost of my old insurance for better coverage"

"Aurelia was very helpful to me. She came to the Forest lake office and was not only able to get better coverage and more coverage than my previous insurance company for me but at a lower cost on top of it. She was very kind and very helpful. I highly recommend this office and working with Aurelia if you can."

"Ari fue una excelente persona que supo cómoresolver mis problemas y una excelente ayuda y se las recomiendo mucho"

"Calvin Irish went above and beyond in providing in depth home insurance information that was customized to my needs. He took the time to ensure all questions were answered while maintaining compassion and respect; a rare quality in the world of customer service."

"Calvin was very helpful and a delight to talk to! He made things relatable and easy to understand! I really appreciate him taking the time to get me the best deals and coverage!"

"Jesse’s team he has assembled, specifically Aurelia, is nothing short of amazing. She spent HOURS with me and even stayed past closing to transfer over all of my coverages. In this age of bot and AI assistance, it was comforting to have a personal interaction with a live human. I would 100% recommend this office to anyone!!"

"I've been shopping around for different life insurance, and although nows not the right time, Sam was very helpful with the information she provided"

"No issue with getting a quote thru one of their agent. The quota for my auto insurance is a great price!"

"Spoke with Sam about my auto insurance today. Will definitely be switch. Very polite and explained what I needed to do to bundle and save money for more coverage thank you"

"Calvin was very helpful and easy to talk to! You can tell he cares very much about his customers. It was a pleasure speaking with him. He considered all my concerns and took them seriously which I really appreciate when working with someone. ☺️"

"Worked with Aurelia over the phone and she was incredibly helpful, super friendly, and got a great rate bundling home and auto!"